Frequently asked questions

Delivery timelines are confirmed at checkout based on your order details.

Standard Delivery: 30 days
Express Delivery: 14 days (selected countries)
VIP Delivery: 7 days (selected countries)

Your available options and their exact cost are shown at checkout based on your delivery address. Large orders, custom orders, or orders containing specialized materials may require additional production time. Production begins shortly after order confirmation.

Express delivery is available on selected products and countries. If the option appears at checkout, your order qualifies for expedited production and delivery within 14 days. VIP delivery (7 days) is also available in selected countries. If neither is shown, your order will follow our standard 30-day delivery timeline.

Standard delivery is free in selected countries, including most areas of the UAE. In other countries a delivery charge applies and the rate is shown at checkout. Within the UAE, certain locations are classified as remote areas and may be subject to an additional AED 500 remote area delivery fee.

Within the UAE, we offer free delivery across most areas. Certain UAE locations are classified as remote areas, including but not limited to Ruwais and border regions, and are subject to an additional AED 500 delivery fee.

If your UAE location falls within a remote area, this charge may be applied after order confirmation due to system limitations. If you are located in or near a remote area, please confirm the applicable charge with our Customer Care team before placing your order.

Refusal to proceed with the applicable delivery charge will be considered a delivery cancellation request. As orders enter production shortly after confirmation, any approved refund will be issued strictly as Store Credit in line with our policy.

Yes. We deliver worldwide through our network of vetted partner factories and international carriers.

Standard delivery is 30 days from order confirmation. Express (14 days) and VIP (7 days) are available in selected countries, and your available options and their cost are shown at checkout. In some cases, customs clearance procedures may extend delivery by an additional 7–10 days. Such delays are external and beyond our control.

Yes. Please contact our Customer Care team, and they will assist you with rescheduling your delivery based on the next available delivery slot.

We offer complimentary storage until the end of your scheduled delivery month. Beyond this period a storage fee applies; within the UAE this is AED 2,000 per month.

To ensure smooth delivery, customers are required to notify our Customer Care team at least 14 days in advance once they are ready to receive the order.

Orders held beyond the agreed timeframe may be released from storage allocation and re-prepared once a new delivery date is confirmed.

If your delivery is delayed, our Customer Care team will provide you with updates and support.

During peak periods or public holidays, delivery timelines may extend by 5–7 days. Orders involving specialized materials such as steel or marble may also require additional processing time.

Any delays will be managed within reasonable operational limits.

Within the UAE, all orders include professional delivery, installation and VAT at no additional cost. Outside the UAE, delivery is to your door; assembly is not included unless stated at checkout, and any taxes or duties are shown or explained at checkout for your destination.

Cash on delivery is not available. All orders must be paid in full at checkout.

Yes. We currently operate from one main facility in Al Sajaa Industrial Area, Sharjah, which includes our factory, showroom, and office in one location.

Our showroom visit is mainly for viewing fabric, material, color, and finish samples before placing or finalizing an order.

Walls Nation is registered in TECOM, Dubai Design District (D3), and currently operates from our main factory, showroom, and office facility in Al Sajaa Industrial Area, Sharjah.

The location is approximately a 30-minute drive from most areas in Dubai, depending on traffic. International customers are welcome to arrange a video walkthrough with their Relationship Manager instead of visiting in person.

Yes, you are welcome to visit our showroom to view fabric and material samples, discuss product details, and place an order directly.

We recommend booking your visit in advance with your Relationship Manager or our Customer Care team to make sure the right team member is available to assist you.

Our working hours are Monday to Friday, 10 AM to 5 PM Gulf Standard Time (GMT+4). We reply to international enquiries within one business day.

Visits are preferably arranged by appointment to ensure a smooth experience.

We accept full payments via Visa, Mastercard, Apple Pay, and Google Pay.

Installment payments are available through Tabby (UAE only), subject to approval. Tabby allows you to split your purchase into 4 payments, starting with 25% upfront.

Once your order is successfully placed, you will receive a confirmation email with your order details and payment summary.

Production begins shortly after order confirmation.

Within the UAE, selected products can be customized in terms of colors and dimensions directly through the website. Outside the UAE, orders are placed from our catalogue to pre-set specifications and customization is not available.

For UAE customizations not listed online, orders must exceed AED 4,000. Acceptance is subject to project scope, factory capacity, and approval by your Relationship Manager.

Customization is treated as a service and may incur additional charges depending on the scope of the request.

Final pricing will be confirmed once all customization details are reviewed and approved by your Relationship Manager.

Yes, you can request to add items to your order by contacting our Customer Care team.

Additions are subject to order status and production stage at the time of the request.

All products include a 2-year structural warranty for residential use and a 1-year structural warranty for commercial use, covering manufacturing defects, structural integrity and material faults. The warranty excludes paint finish issues, scratches or cracks to the finish, and fabric wear and tear from normal use. Warranty applies in every country we deliver to.

Upholstered products include a 2-year foam warranty. Fabric, leather, and surface finishes are not covered for normal wear and tear.

By using the product, you confirm that it has been used under normal conditions. Warranty does not cover damage caused by misuse, improper handling, environmental exposure, or natural wear over time.

2-year warranty covering frame, structure, and material defects.

Foam is covered under a 2-year warranty. Fabric wear and tear is excluded.

2-year warranty covering structural integrity and material defects.

2-year warranty covering structural defects.

Fabric wear and tear is excluded from warranty.

2-year warranty covering frame, structure, and material defects.

Fabric wear and tear (if applicable) is excluded.

2-year warranty covering material and construction defects.

2-year warranty covering manufacturing defects only.

2-year warranty covering material and structural issues.

2-year warranty covering material and construction defects.

Fabric wear, weather exposure, and environmental damage are not covered.

Yes by applying to the Return Center, you can return unused, unassembled or unmounted items (excluding exempt goods) in their original condition on delivery day for a refund according to below policies. This applies to as per website specs, non-customized items only, orders that has any customizations are non-refundable.

Orders can be canceled for a full refund (excluding bank processing charges) within 24 hours of placing it, before production begins. After that, your order proceeds to production and can only be returned post delivery for the reasons below.

If your item doesn't match the design images listed, you can request a return. If it did not match upon inspection as claimed, we will offer an Exchange or Store Credit to buy anything else on the website.

If your item arrives severely damaged, we will arrange a return and provide a replacement, exchange or a full refund. refund does not apply to minor delivery caused damages, No return or refund fees will be charged on severely damaged items, if the damage is minor or delivery caused (Scratches, Dents, Shipped Edges), we will send a team to rectify any issues on-spot only.

If your delivery is delayed by more than 30 days, we will offer full Credit Store, this clause applies to orders made outside holiday seasons only, if the month of which the order was made happend to have a public holiday during, this clause will be considered null, as during holiday season months, demand triples normal months hence delay might be possible to exceed 30 days for order that include materials like steel, marble or custom made orders.

Yes, if requested within 24 hours of placing the order, before production begins. Once production has started we are unable to accept a change-of-mind return; after that point your order can only be refunded to store credit or for the return reasons above.

Please measure at home product dimensions before ordering online as they are listed accuratly on every listing in image & text. If it doesn’t fit, we can offer a charged customized exchnage (to suite the space) or store credit refund, please note that size issues returning due to the elevator not fitting will not be refunded, please check elevator sizes if you are ordering a big item.

Can I return a customized order?

Customization is available on UAE orders only. Customized orders enter production immediately on confirmation and cannot be re-stocked or re-listed, so they cannot be returned or refunded. Please ensure details are correct when placing your order, request assistance from our relationship managers or request a site visit (for UAE orders above AED 15,000 only) or request a visit to our manufacturing facility directly.

What if my customized order arrives damaged or late ?

We offer a hassle-free exchange for damaged custom orders and provide an AED 300 gift card (or the equivalent in your order currency) for your next purchase. As for late delivery Custom Orders, our priority goes to online (through website) orders mainly due to volume (Ramadan, Post-Eid & Summer are usually high seasons), if we happen to have a heavy production line for online orders & your custom order is late, we will notify you beforehand, rest assured delivery time for Custom Orders (Unless it is a project) will never pass 30 days to be delivered.

Which items cannot be returned?

Walls Nation Editions, Lighting, Mattresses, Clearance, items containing Steel, Marble are non-returnable.

How long does it take to get a refund?

Refunds are processed through the original payment method within 7-10 working days. If there is a delay, please contact your bank for their processing times.

Do you ship internationally?

Yes. We deliver worldwide — Standard (30 days), with Express (14 days) and VIP (7 days) available in selected countries.

What is your returns policy for international customers?

Damaged, defective or not-as-ordered items must be reported within 14 days of delivery, quoting your order number and attaching photographs. Because production begins on order confirmation, change-of-mind returns are not available once production has started; the 24-hour pre-production cancellation window applies worldwide. Where a return is agreed, return shipping charges will be borne by the customer (from AED 1,000, or the equivalent in your order currency, depending on order size).

(UAE) If your order is delayed by more than 30 days on normal months, we will offer full credit store, on months having public holidays, we will compensate 300 AED for orders more than 30 days late. (International) We dispatch to our international carriers within the production window for the delivery option you selected at checkout. Orders can sometimes be delayed by customs clearance for reasons outside our control, hence, if your order was delayed for more than 60 days, we can offer you a 50% refund & make sure you still receive your order.

Installment payments through Tabby are available for UAE orders only. For orders outside the UAE we accept Visa, Mastercard, Apple Pay and Google Pay in full at checkout.

Within the UAE, we offer installment payment options through Tabby, subject to eligibility and approval at checkout.

Tabby is currently available for UAE orders only and is not supported for cross-border or international purchases.

Tabby is a secure buy-now-pay-later payment solution that allows eligible customers to split their purchase into payments with no interest.

Tabby is operated directly by Tabby and is subject to their approval, terms, and payment schedule.

• Choose Tabby as your payment method at checkout.
• Enter your required details and add your debit or credit card.
• Tabby will review your eligibility instantly.
• If approved, your first payment is collected at the time of purchase.
• Tabby will send reminders before your upcoming payments are due.

Tabby does not charge interest on eligible installment purchases. Any fees, late payment charges, or payment terms are managed directly by Tabby and may depend on your Tabby account status and payment behavior.

Tabby is available for eligible purchases within the UAE only. Availability may depend on your order value, country, card, account history, and Tabby’s approval process.

If Tabby does not appear at checkout, your order may not be eligible for installment payment.

No. Tabby approvals, rejections, payment limits, and installment schedules are handled directly by Tabby. Walls Nation cannot override, manually approve, or change Tabby’s decision.

Yes. Payments made through Tabby are processed securely by Tabby. Walls Nation does not store your full card details.

For questions related to your Tabby account, payment schedule, approval status, declined payments, or installment reminders, please contact Tabby customer support directly.

For questions related to your Walls Nation order, delivery, or product details, our Customer Care team will be happy to assist you.

Purchases made through Tabby may include buyer protection according to Tabby’s own terms and conditions. Any Tabby-related protection, claims, or payment disputes are handled directly by Tabby.